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Customer Survey

 

Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.




Please rate the service and performance of Trans-Expedite

  1. Timeliness of deliveries

excellent Very good Good Fair Poor
  1. Handling of your phone orders

Excellent Very Good Good Fair Poor
  1. Phone answered immediately / Available lines

Excellent Very Good Good Fair Poor
  1. Accuracy of Invoices:

Excellent Very Good Good Fair Poor
  1. Overall Rating of the company

Excellent Very Good Good Fair Poor


Please rate the performance of your Trans-Expedite Operations Personnel:

  1. Operations Personnel are well trained:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Adhere to professional standards of conduct:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Understanding my needs:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Act in my best interest:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Overall, I am satisfied with TEI Operations Personnel:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree


Please rate the performance of you Trans-Expedite Sales Representative / Account Manager

  1. Knowledgeable and prefessional:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Agree
  1. I feel like I have a good personal relationship with the TEI Sales Rep / Account Manager

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Representative is making a positive contribution to my company

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Representative responds to my inquires in a timely manner:

Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
  1. Overall, I am satisfied with TEI Sales Rep / Acct Manager

Strongly Agree Somewhat Disagree Agree Somewhat Disagree Strongly Disagree


Please indicate the special services your TEI Sales Representative / Account Manager discussed with you:

  1. U.S. and Mexican Brokerage & Consulting Services:

Yes No N/A
  1. Foreign Trade Zone (FTZ) Services:

Yes No N/A
  1. Distribution Solutions in U.S. and Mexico:

Yes No N/A
  1. Vendor Managed Inventory (VMI) Services:

Yes No N/A
  1. Warehouse Management Systems:

Yes No N/A
  1. Online Tracking, Tracing, Reporting & Booking:

Yes No N/A


Please indicate how we can improve your relationship with Trans-Expedite

  1. Would you like to see you TEI Sales Representative more of less often?

More Often Less Often About the Same
  1. What can your Trans-Expedite Sales representative do to serve you better?

  1. How do you rate Trans-Expedite's  overall service performance today compared to last year at this time?

Greatly Improved improved Same as last year Declined Greatly Declined
  1. If you could change one thing about Trans-Expedite, what would it be?